Onboarding & Support
The Launch Edition includes Guided Onboarding and a personal setup appointment. On this page, we bundle onboarding, support requests, methodology questions, and the most important contact channels for customers and partners.
ZEROvia is not leaving SMEs with an empty platform. The onboarding process helps establish the initial data set, organize evidence, understand approvals, and prepare the appropriate outputs.
Classification of starting situation, maturity level, data gaps, and next steps.
Support with documents, policies, SOPs, consumption data, and evidence library.
Clear separation between public ESG profile, private reports, and internal evidence.
Preparation of bank, customer, or supply chain inquiries from a controlled database.
Support requests
Support requests can concern technical topics, login, data, reports, profile sharing, data packs, methodology, or partner/key account programs. A lean contact path is sufficient for go-live, which can later be transferred to a help desk or knowledge base.
| Area | Where ZEROvia supports | Next step |
|---|---|---|
| Launch Edition Onboarding | Setup, initial database, quick check, rating, profile, and release logic. | Request onboarding appointment. |
| Methodology & Rating | Question logic, evidence classes, maturity levels, profile types, and interpretation. | Pose a methodological question. |
| Technical Support | Login, access, profile, embedding, data fields, uploads, and export logic. | Submit support request. |
| Partners & Key Accounts | Campaigns, supplier onboarding, screening, and specific programs. | Discuss the program. |
Book an onboarding appointment or send us a support request. We'll help ensure ESG doesn't become just another reporting project.
