Help and support
Help where you work.
ZAIA and the helpdesk answer most questions directly in the app. To get started, there are manuals and onboarding.
Helpdesk in the app
Support cases directly in the portal, with history.
Go to the app (opens in a new window)Ask ZAIA
The AI assistant knows your page, the glossary and the VSME guide, and hands over to support.
Manuals and videos
Step by step on zerovia.academy: profile, inviting team members, VSME basics, client accounts.
Go to the Academy (opens in a new window)Book onboarding
3 hours remote, CHF 490. Included in Climate & Compliance Pro.
Service packagesCan't find what you're looking for?
Write to us via the contact form.
Support per plan
The support you get.
| Plan | Support |
|---|---|
| Free | Hilfe-Center und ZAIA |
| ESG-Selbstauskunft & Profil | |
| Climate & Compliance Basis | |
| Climate & Compliance Pro | E-Mail und Termin, Onboarding remote inklusive |
| Eingeladene Lieferanten | Helpdesk, Webinar je Welle |